Come on Apple!
It’s a pretty standard Apple Store. My words of wisdom is to make sure you make an appointment. I have waited hours thinking during the business day it might be slower but, depending on the difficulty of our customer’s issues, you can be there for awhile. You may have to wait for a bit after your appointment time but it’s definetly the better option. This place is super busy but the staff are very friendly!
3. If you let someone in, answer a simple question. Guess they don’t answer questions after they closed?
Have a broken watch band, was told by plaza store that it would be under warranty. Asked same question at Leawood store. Answer from associate: “I don’t know about that but we are closed”.
Went to the store fully intending to walk out with a phone. Knew exactly what a wanted, no decisions to make. Could have been a 5 minute transaction. After checking in during a not-so-busy time, waited 15 minutes and had to walk out. Frustrated to see at least 5 staff walking around not engaged with any customers. The Apple Store simply makes it too hard to get and get out with a purchase, which I assume is their whole goal. Save yourself the headache and buy online or elsewhere.
Awesome staff, got me in and out quickly, even on a busy Saturday. The technician I worked with was efficient and friendly. Came in cranky with a broken phone and walked out smiling. Top notch customer service thank you!
1. Totally understand being closed and cutting off the ability to take care of a transaction.
2. Lock the doors if you are closed.
I brought in my MacBook Pro to get fixed after a shutdown issue. They tried to fix it and were unsuccessful after three attempts. However, they far exceeded my expectations by hooking me up with a new laptop. Not what I expected and I was frustrated at first, but they made it right in the end. 110% satisfied with their customer service and overall professionalism. Every person I talked to was friendly and very helpful, staff well trained. A+
Apple Leawood is a US Electronics Store based in Leawood, Kansas. Apple Leawood is located at 4529 W 119th St, Leawood, KS 66209, USA.
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