It's a fancy place for a wedding registry. They did have some terminals to look up the registry which was nice, and then they allowed us to print it off or email it. Once we found the item we wanted, the staff member had to do a stock check to make sure they had it because you can't just grab it directly off the shelf. Another employee then brought it out to us and wrapped it in a box and we checked out. The whole experience was great and the staff was very friendly, it's just a little too high class for my taste. I'm more of a Bed, Bath, and Beyond type of guy.
Great quality, good gift giving.
While the people in the shop are very nice - overall Crate and Barrel service has gone down the drain. If you are in the first floor and have an inquiry about furniture you have to wait until someone from the top floor comes and talks to you. Then when it comes to shipping and delivery they are the WORST. I called 3 times w/voicemails for change of delivery. They didn't "get them" so now they wanted to charge 35 extra for the change of date. Another time, I was waiting for 2 chairs to be delivered over a month, only to know that 1 came defective and then it was out of stock. Terrible terrible terrible service. Won't be shopping there anymore even though I'm C& B card holder.
I love shopping Crate and Barrel just wish we had one in OKC so I didn't have to go all the way to KCMO to shop.
Some staff could practice being friendly.
Favorite store in the whole world.
I highly recommend this place. We have bought several furniture items from here and have overall been pleased. Recently we purchased floor samples of some outdoor furniture we really like--unfortunately the welding from the furniture broke. The staff at this location was very helpful and although they didn't have to take them back--given they were a floor sample with no returns--they facilitated an exchange of furniture given the circumstances. I highly recommend this place
Crate And Barrel is a US Furniture Store based in Leawood, Kansas. Crate And Barrel is located at 4601 W 119th St, Leawood, KS 66209, USA.
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